Customer Testimonials
Do not I repeat do not use this dealership! They are underhanded and deceiving! I walked in and specifically asked for a new 2026 Rav 4. The salesman walked us out on the lot showing us all of the Rav 4's they had. Not once did he tell us they were 2025's. I found the one I wanted believing it was a 2026. They had me sign an agreement on blue line paper that I accept this vehicle (nowhere did it have the year). I do take responsibility that I should have looked at the final paperwork more closely. I feel like I ... Read More DealerRater - Jan 12, 2026
I originally left a 1 star review and the GM called me to “make it right”. We agreed on a deal and my wife and I drove to the dealership after work to sign the papers. Mind you this is the THIRD day of being strung along with back and forth and horrible communication. Not to mention the hours sitting around at the dealership.
We get there to sign and immediately in finance they ask me if I want to add a very important part of the deal that was previously DISCUSSED to be included the deal already. They would not ... Read More DealerRater - Dec 4, 2025
What a nightmare! On August 30th, 2025 I traveled from 3 states away to purchase from this dealership because they made me an outstanding deal over the phone. Unfortunately their finance department has ruined the whole experience. 3 months later.....my new Palisade SEL Premium still is not registered. Their finance department really ruined what was a near perfect purchase. I've been told 1. the notary quit, 2. the notary only comes in once a week, 3. the finance manager didn't fill the paperwork out correctly, 4. the title was stamped with two different companies.... on and on and on. I've been riding around ... Read More DealerRater - Dec 3, 2025
Roy Johnson was a fantastic Service Advisor, even though our car was not a Nissan. He went out of his way to help when we needed it! Thanks, Mary M
Thanks to Richard Harrison for hooking me up again, this time with a 2025 Nissan Versa that was absolutely perfect for my neighbor, 75, who didn't want a lot of AI, bells and whistles, just a small, dependable car with great mileage. He thought he wanted an older car, but he tried out 3 before he found what he wanted. He does love the backup camera! Thanks for being patient with us. There's so much available now, it took a few for him to find the one for him.
Taylor was very informative and helpful to us in our buying process. Brandon was also attentive in helping everything to go smoothly. The time getting to the finance officer was less than expected and being chauffeured to and from that office was a positive addition to the process. Thank you all for a wonderful product and for WONDERFUL AND GRACIOUS service. Inez Younge
Eastern Shore Toyota went above and beyond to get the vehicle we wanted. We are impressed with the whole buying experience! Customers for life!
Never had a better experience buying a vehicle! Great car, great people at Eastern Shore Toyota! I’m a customer for life!
Drake & Chase were great to work with! They made my search, for almost a year, happen. I just happened to called this dealership last Friday to see if they had any Land Cruisers, they had two, in my color choices. The blue one wasn’t for me as it had been lifted & I’m 5 feet tall in a good day. But the Meter Shower was what I’d been looking for expect for the interior color. But after some negoations, I think we came to a value we were all happy with. Drake & Chase worked with me &... Read More DealerRater - Sep 23, 2025
Nice friendly staff great selection of vehicles and clean comfortable seating area sales personnel was great
Our Salesman was very nice and polite. He bought us lunch while we waited on finance to work with us. The finance manager was very personable and we appreciated his assistance. We spoke with a manager there the next day because we were missing a piece of the paperwork and he was very helpful. He even let us change our mind about 1 warranty item and then all was good. We are very pleased and waiting on delivery.
Sales person Tanner Wesson was great to work with. He was pleasant, professional and knowledgeable. Would return
Great experience with Jorge, Jamie and Kari. They were respectful, listened to me and did their best to accommodate my desires for a new automobile. They are worthy of praise.
Travis was very patient with us old folks in making up our minds about what we wanted and was able to find us the ideal vehicle. We were very happy with our deal and everyone was very helpful with all the paperwork. We were amazed how knowledgeable Travis was about all the models and trims. He explained everything to our complete satisfaction. Thanks from happy customers.
The dealership was so patient, and courteous. I am special needs an they were so compassionate to explain and make me understand everything with buying a car with them for the second time. Everyone should buy a car here! 😊😆
James was a great service department manager. He met all my needs to my 2025 Nissan Altima. He showed me that he cared by getting right on the job and diagnosing the issues with what was wrong with my vehicle and getting fixed right the first time so that I wouldn’t have to come back again. I love someone like that. I give him a 100% plus for that!!! I love a person with persistence, caring, integrity, ability, compassion, and, trust for their customers all in the one!!! I enjoyed my experience with him and hope to have the pleasure with ... Read More DealerRater - Aug 29, 2025
Arguably the worst service place in the county. I called Toyota about a service, and they promptly helped me. Here? NAH! I've called their service department hundreds of times, and they've redirected me to their manager, and the manager didn't answer either. I've already left AT LEAST 5 messages for the advisor Jesse, and no call, no text, no nothing, 0 updates about my car, I need the xxxx car, and they were really, really quick to charge me $185 for the inspection but take a xxxx century to actually tell you what's wrong with it. I've ... Read More DealerRater - Aug 28, 2025
Pleasant atmosphere. Knowledge salespeople, great cafe , the buying process was simple and informative. Thanks Jerel
Courteous, not pushy. We found what we wanted, made a deal and drove new Camry hybrid home.
The best Dealership ever. Friendly people, super fast Sales procedures. And a very special thanks to the sales man JEREL ELY. I love my new Tacoma.
Keith was very knowledgeable on Camry, the dealership has a fun atmosphere! Great Experience! Friend that went with me is going back for the Rave 4.
Eastern Shore Toyota has proven to be a very professional dealership and the employees in this facility show that they care about customers service.
I had a great experience purchasing my new vehicle, I wanted to upgrade for additional space. Josh was super friendly and easy to work with!
Very nice, car was ready on time. Service rep went over what was done and answered all my questions.
They are awesome I had Brandon the best salesman. I have told my friends about him.
My wife and I purchased a 2025 Palisade in mid July 2025. The Sales person at ESH did all he could to accommodate our interest & we were pleased with his efforts. Although, his Manager, in our opinion, failed to represent the actual price of the vehicle, which was considerably over the sticker price. We believe Eastern Shore Hyundai was very deceptive in the pricing of their vehicle stating we were getting a fairly priced vehicle. The day after our purchase we checked with Palmer Hyundai, a few miles away, & found the exact same vehicle several thousand dollars less. when we ... Read More DealerRater - Jul 26, 2025
Please Please avoid this dealer. They will lie and trick you. Be ready to lose thousands. I am a senior and not as sharp and they walked all over me. So sad these people can be in business. Shame on you Toyota
The service department, was real friendly and knowledgeable, I recommend that dealership to anyone that needs a car.
Matthew Springstead found me the perfect car! Very accommodating and personable. One of the easiest car purchases I have made.
Andrew Lemovitz at Eastern Shore Toyota was knowledgeable, honest, and easy to work with. The dealership accidentally advertised a lower price for the car I wanted, and to their credit, they honored it without issue. I truly admire their integrity and highly recommend Andrew and the team at Eastern Shore Toyota.
Friendly, knowledgeable, and work for the deal. Worked hard to make the deal.Good folks.
Chris was great start to finish. Made the process a breeze. Love my new platinum tundra!
They sold me car and the don't have the title in their possession. Now I am on my 2nd temporary tag, which is about to expire, I NEED MY 3RD and I cannot get ahold of anyone. They keep transferring me and dropping the calls!!!
The service department is useless and won’t call you back and will keep pushing your call to someone else’s message machine. Do not buy a car from them. They lie about issues and how willing they are to help you resolve the problem.
Got a great truck from the guys at Eastern shore. Very pleased with the diligence they showed in getting me into it at the payment I was wanting to. Great people!!
Dishonest sales personnel. I was sold a Tacoma with a bent frame I was told it had been in a minor accident. Now I’ve got a truck that’s going to eat up front tires and there is nothing I can do about it. So very disappointed in Eastern Shore Toyota.
Finance changed our sales agreement and charged us $10,000 more than we agreed to. We’ve been had. Worst experience buying ANYTHING. Never been lied to like that!
Always friendly staff. Have bought last two cars here because of customer service in sales and parts and maintenance.
Amanda was such a great help. It was my first time buy a car and she was very patient and help explained how everything works when it come to paying cash or getting an auto loan. Would definitely recommend her! Not to mention Arron, he was great help when Amanda was on her day off. Both were very helpful. Thank you Eastern Shore Toyota!!!
We were delighted by the quality of the sales experience with Rob Sandwell for our new car purchase. He paid detailed attention to our preferences, had an exhaustive grasp of the inventory on the lot that addressed our needs, was extremely knowledgeable about each car, trim details and worked very hard to find the exact car that both exceeded our expectations and met our budget. The finance process was straightforward and transparent. As long time Toyota customers, this would have to be the best buying experience we have had yet.
Experience was top tier ! ROB was amazing and made sure we had everything we needed
Best customer service I’ve had at any dealership. Justin, Cameron, and Matt took care of me and made the whole experience that much easier
The service was great. Everyone was very pleasant. The facility was very clean. Stan was very helpful in the additional help I needed outside of my oil change and tire rotation. I didn’t have an appointment, but I was in and out in an hour.
***** (5) stars for my Salesman Nasir, he made the process super easy with my questions and concerns in mind. The overall dealership is ok, I felt the price could have been negotiated but they did not budge. I had a few issues with the vehicle which Nasir helped me with- even with all my frustrations he got them handled ASAP!
Noah was awesome. The finance manager needs a little work. Overall i had a good experience and would definitely use Eastern Shore Hyundai again.
Excellent experience purchasing the vehicle we wanted. Fischer was our salesperson. Very dedicated. Be prepared to spend most of your day but our salesman Fisher and the Finance Officer made it a pleasant experience. When we need another vehicle we will return. A relative and neighbor friend recommended Eastern Shore to us. Good recommendation
Very good pleace, the stag is very profetional, they have every thing if you need to stay,
The salesperson did not have knowledge of car. They couldn’t get a payoff on my trade in. Waisted 3 hours of our time!!! Spent 2 hours just trying to get payoff. Also the price advertised was not the listed price of the car!!!
Great experience purchasing my 2024 Hyundai Santa Cruz! Everyone I worked with was willing to help in any way possible.
Horrible service department brought my car in had an appointment pulled up to the service lane told the guy I had an 11:30 appointment. He told me everybody has an 11:30 appointment and pointed to the line of cars waiting. I ask the guy how long of a wait he says anywhere from 10 minutes to 2 and a half hours the. He tells me the system is down so it won’t be 10 minutes I go inside ask for help from the salesman he tells me that’s not his area so I asked for the General Manager they tell me his name ... Read More DealerRater - Mar 6, 2025
Good vehicle selection, competitive market prices, and helpful courteous staff. I would recommend this dealer to friends and family.
Our experience at Nissan was excellent. Chris Johnson was on point. He was pro-fessional, knowledgeable, and courteous. All of our questions were answered in a timely manner. We would highly recommend him to others.
The WHOLE team was simply amazing. Each team member made it very comfortable with the transaction. Will recommend to many!
The service department under NEW leadership has gotten much better. The manager for the pass year has been excellent. Allison is the BEST in comparison with customer service. She’s always greets you with a SMILE and HELPFUL Spirit. . The mechanics were told what was going on with the vehicle and it was corrected . Mr. Roy met for the first time yesterday but he was also .GREAT ! Kudos to HQ NISSAN for the UPGRADE in the personnel department , service department… CURRENTLY : Five stars ⭐️ ⭐️⭐️⭐️⭐️ In this department!
Myself and my wife went to Eastern shore Toyota on December 31, 2025 after deciding to buy a new Tundra for the business as a tax write off. My wife had to leave to run the business and I stayed to complete the deal. Salesman was well aware I did not have to buy this as my 2021 GMC Canyon elevation. Was in great shape, paid for and low mileage. And knew we wanted this as a tax write off only. After sitting there all day and while sitting down in finance office I realized was wrong and had not listed my wife ... Read More DealerRater - Feb 11, 2025
The whole experience was amazing from start to finish. I would recommend this dealership to anyone!
I would recommend this dealership to anyone shopping for a vehicle. They took the time to put us at ease, answer our questions and concerns and went above and beyond to give us a great deal
Anthony Fagan was awesome!!! He listened and understood what I wanted and made the effort to find the vehicle I wanted. Also responsive to texts.
Bessie Williams being so wonderful to me.she made sure I have everything I needed and make sure the car I like I will be riding in that day and I did (kudos) to Bessie Williams best saleswoman of the month.
Great dealership my sales person Tanner was very knowledgeable and easy to work with the whole staff was great it was a good experience.
Sandy, James and Tony made this car buying experience the easiest I have ever had! Sandy’s prompt response and extensive knowledge of the 4 Runner, James’ professional negotiation of the price of the vehicle & trade amount for my car along with Tony’s efficiency made for a smooth, painless transaction! Highly recommend this team!
Great experience! Joel was an awesome salesman/sales associate. No-pressure experience. Made the entire purchase process very easy for us. Would highly recommend this dealership.
I have always received good service at this dealership. They are all very friendly and courteous.
They lie and don't keep their word. Mona will lie just to get a sale knowing the vehicle is in bad condition
Pretty awesome experience! No annoying sales pitch. Just straight up dealing - they made it work!
Very good service. They was very professional . They kept me updated on the condition of my car
My salesman, Andrew Lemovitz, was incredibly helpful! He went above and beyond to help me find the truck of my dreams and make it incredibly easy to purchase. I urge anyone looking for a new purchase to contact Andrew.
Very first Nissan purchase. Like most, I compared dealerships inventory, pricing and completed my research. The only Nissan dealership centrally located within two states showing any interest of earning my business was your staff. Hands down Headquarter Nissan, Columbus, GA has the most receptive "Outstanding Sales and supporting staff" Deserving of more than 5 Stars. For the very best deal in town, Ask for Product Specialist Ms. Nia Crespo and Sales Associate Ms. Lindsay O'Hare. Tell them Warren referred you!
Have to do some errands in town this week, I stopped by Nissan service for a quick oil and filter change. He was not only taking care it on the timely matter but also including multi-point inspection on my 2019 Altima at the same time. The gentleman that helped me take time answering questions that I was not sure about! It's meant a lot to me! Thank you!! I'm planning to bring my car back for any future service. This's the place I can trust to do anything for my car any time. Merry Christmas & Happy New ... Read More DealerRater - Dec 22, 2024
Chase and Amanda were amazing at helping me find the best car for me! Hands down the best dealership. We will forever ask to see Chase when buying future vehicles!
Worst car buying experience ever. I had to get a lawyer to make it right.
The sales person, Lena she was amazing very nice personality. She knew what she was talking about. I deal with her anytime thank you.
Joel Hoover is the best salesman I have ever had! I will send all my friends and family to him! What a fine young man!
Excelente atención Grasias Dios les bendiga ahora puedo recomendar a más amigos a comprar en Easterns Shore Toyota
It’s a saw. Toyota is absolutely the best dealership I’ve ever walked into that made me feel extremely comfortable without the pressure to buy something that I was not ready for. I ended up buying a Toyota Tacoma for my wife’s birthday. Not only did they let me leave it there at their dealership for two weeks until the day of her birthday but they actually delivered it to a condo that I was staring at on the beach With a big bow on it. My wife was extremely happy with her birthday present and I can’... Read More DealerRater - Dec 3, 2024
Would not recommend this dealership to anyone trying to get a new car or help trying to get out of one your upside down in. Worked with Amanda who promised me the sun, moon and the stars to get me over there. kept telling me I can help with negative equity. I knew the drill been there done that. I knew the answer before even going over there. Wanted to give me the lowest possible amount for a trade in, car wasn’t driven, not even appraised by anyone, and was even told no appraiser on site. just crappy service ... Read More DealerRater - Dec 2, 2024
Our sales rep Cale was very helpful throughout the process of buying my 2025 Crown. He was very knowledgeable, professional and even bought my husband and I ice cream while we waited to see the finance guy! The staff were very nice and we had a very easy time all things considered.
The sales person was very helpful, worked with us on what we wanted and found the exact vehicle and price.
No xx car dealership very courteous and handle the challenges you may face very quickly and respectfully I recommend saegar sorry if I’m spelling his name wrong for your sales man he’s very good and fast when it comes to the back and forth between the back room and your table and finds out every question u ask without any hesitation or aggravation my next vehicle after the one I just bought will probably come from there again if they have the truck I’m looking for
While in Gulf Shores my engine light came on, and I had my car towed to the nearest dealer which was Eastern Shore Hyundai in Daphne, Alabama. It was close to closing time when we got there, but Sam Oldham, the service manager, went out of his way to help me get my issue, taken care of. He ran a diagnosis and discovered the problem, giving me a couple of options. They could order the parts and probably have it ready before I left Alabama or he considered it very safe to drive with no damage to the car and ... Read More DealerRater - Nov 24, 2024
I worked with Zac to buy a 2024 RAV4 XLE. He was very upfront and straightforward with me. He made the experience easy and a pleasure.
Transaction went smoothly. Clayton worked with me through the sales process. No hidden fees, I knew what I was paying the whole time.
My dealer was Noah. He went over all the features of the car with me. He was friendly and an very helpful. The car has all the safety features you could want. It drives nicely in the rain an after dark. The car is a highly safe vehicle. Bryce D
I am writing this review nearly a month after purchasing my vehicle. I went to the dealer on October 14, 2024. To say the sale was easy, smooth, or efficient would be a misrepresentation. The sale was finally "complete" on Thursday, October 17, 2024. I completed a survey on my experience and was honest with my feedback. I received an email from the Sales Manager on October 21, 2024, requesting a call or email back. I sent him an email on October 23, 2024. After fourteen (14) days of no response (November 6, 2024), I sent a follow-up. As of this writing at 8:00 PM CT on November 10, 2024, I have ... Read More DealerRater - Nov 10, 2024
Buyers beware decent enough sales experience but that’s were it went sour. I’ve purchased vehicles from many dealerships for over 50 years and never had such terrible interactions. had issue with used vehicle i purchased and have been trying to talk to sales rep no returned calls for 3 days. Left messages for sales manager again for 3 days no return calls. Finally talked to Joe today who was kind enough to check on my issue and informed me if want it fixed I’ll have to pay for it. So I guess a wiper not working is not a safety ... Read More DealerRater - Oct 29, 2024
I highly recommend salesman Cale at eastern shore enough, I’ve used him for about 6 Toyota purchases now and he always takes good care of me and finds me exactly what I’m looking for. Finance/sales manager Chase was also great with my last recent purchase, cannot say enough good things about these two guys!
Lauren was a great help in getting me the vehicle I wanted and working with my trade in. The Eastern Shore team was easy to work with! Thanks to all of you!!
Great experience! Mr. Tinker is a great salesman any problems I had,He made sure it was taking care off.
Joe W. And the crew was very outstanding working with them has made me a happy customer😊
Lena was my sales person and she was amazing. I came in just to test drive something and left with a nice car at a great price. Highly recommend this place!
Great customer service; great vehicle service; very nice waiting area and food bar; shuttle service for the long jobs. Billy West is the best!
Great fast service!!
Dealership was great. It was clean. Everyone was nice. It was a great experience Would recommend to friends and family
Our sales associate Fisher was excellent. He was able to provide us with another vehicle that we had not even considered but met all items on our wish list. Five stars for Fisher!
Robert Sandwell did an exceptional job on my new 2024 Toyota Tacoma purchase.
I was picking up a friend who was dropping off his car at service.
So we stepped to see if a car that I had saw online was still there. We ended up walking inside to check out the collection of Ferraris. While the girls were taking selfies by the Ferraris, I was checking out what was on the floor. I wasn't actually looking at anything so my 15 minute rule wasn't really in effect, where I want 15 minutes to look before I am approached. A salesperson, who all he was doing was introducing himself if we needed any ... Read More Google - Oct 13, 2024
I brought my 2008 tundra in for brake fluid exchange, coolant exchange, and transmission fluid exchange. I dropped it off Wednesday morning and was going to leave it for the scheduled maintenance to be done on Thursday. I received a call from service Wednesday afternoon and my service was already completed. However, the techs found that I needed a new water pump. They completed the water pump install and the truck was ready Thursday afternoon. Best customer service from a toyota dealership in southern Alabama.
Dealt with personnel here last 15-20 yrs. Exceptional Sales and Service. After relocating 4 hours away, I still choose to maintain connection with this dealership. Just purchased a new 2024 RAV4 from them.